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Overman & Associates, LLC
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How We Can Help

Customer Satisfaction

O&A experts can help you:

  • identify customer requirements
  • measure customer feedback
  • align your organization to respond to these needs

In order to gain the most benefit from implementing a Customer Satisfaction strategy, O&A has designed a unique approach that takes into consideration internal and external customers. We have found that by understanding customers inside and outside the company, you gain a better view of your customer’s needs, and you can implement customer-oriented processes from the beginning.

O&A’s professionals can design a customized Customer Satisfaction approach that incorporates a low-cost, proven method for obtaining measurable feedback.

O&A’s services include helping you to:

  • Plan your company’s approach to Customer Satisfaction
  • Obtain Internal and External Customer Feedback
  • Measure the degree of customer satisfaction against expectations
  • Close gaps between customer's expectations and experience
  • Communicate results and related explanations to staff
  • Continually monitor customer feedback

In our experience, we have seen first-hand how successful execution of a Customer Satisfaction strategy strengthens customer relationships, drives better business decisions and helps to retain your customers. Contact O&A for further information.



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  Overman & Associates, LLC
9534 Pheasantwood Trail
Dayton, OH 45458
Cell Phone: 937-409-2183
Phone Fax: 937-886-9560
Send us an E-mail